Return Eligibility: You may return items within 7 days of receipt for a refund or exchange, provided they are in their original, unused condition with all tags attached.
Non-Returnable Items: Certain items such as undergarments, custom-made products, and sale items are not eligible for return.
Return Process: To initiate a return, contact our customer service team with your order number and reason for return. We will provide you with a return shipping label.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Defective Items: If you receive a damaged or defective item, contact us immediately for a replacement or refund. Proof of damage may be required.
Refund Processing: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
Partial Refunds: In cases where items are returned used or damaged, we may issue a partial refund at our discretion.
Exchange Policy: If you wish to exchange an item, specify the desired product or size when contacting us for the return.
Refund Method: Refunds will be issued to the original payment method used during purchase.
Late or Missing Refunds: If you haven’t received your refund within the expected time, contact your bank or credit card company first. If the issue persists, contact our customer service team for assistance.
