AJ Garments Factory

Cancellation Policy

  • Cancellation Window: Orders can be canceled within 24 hours of placement for a full refund.
  • Cancellation Requests: To cancel your order, please contact our customer service team with your order number and reason for cancellation.
  • Shipped Orders: Once an order has been shipped, it cannot be canceled. You will need to follow our return policy.
  • Non-Cancellable Items: Certain items such as custom-made or personalized products cannot be canceled once production has started.
  • Refunds for Canceled Orders: If your cancellation request is accepted, a refund will be processed within 5-7 business days.
  • Partial Cancellations: If you ordered multiple items and wish to cancel part of your order, please specify which items to cancel when contacting us.
  • Pre-Order Cancellations: Pre-orders can be canceled at any time before the product is shipped.
  • Subscription Cancellations: If you have subscribed to a recurring service or product, you may cancel your subscription at any time before the next billing cycle.
  • Failure to Cancel: If an order is not canceled within the specified window, you will be charged and the order will be processed.
  • Cancellation Confirmation: You will receive an email confirmation once your order has been successfully canceled.
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